UK mainland orders over the value of £50.00 will be shipped free of charge. For orders under the value of £50.00, there will be a postage charge of £2.80.
Some areas such as the Isle of Man, the Channel Islands, Northern Ireland, the Scottish Highlands and Islands (postcodes IV, PA, PH and KA) may attract a small additional charge.
We ship all our heavy parcels with Parcel Force. For small items, by Royal Mail post. Reels of string over the value of £55.00 will be sent by Special or Recorded delivery. Unless specified, orders will normally be received in 2-4 working days. If there is likely to be any further delay, we will always inform you either by e-mail or telephone/text.
Please ensure that your delivery address is a manned address such as a workplace, as orders sent by Parcel Force/Special or Recorded delivery requires a signature.
Drivers will only leave a parcel when they feel it is safe to do so. If you ask Tennis Tech to leave a parcel at a property without a signature, we will not be held responsible for its subsequent loss.
Please be aware that deliveries sent to an un-manned address may be returned to the local depot which will create a delay. If there is no-one available to sign for a Parcel Force/Special delivery, they will leave a calling card to notify you of the delivery attempt. Tennis Tech will supply you a tracking number and it is the customer’s responsibility to arrange re-delivery.
All non-deliveries must be notified by email or telephone within 7 days of invoice, otherwise Tennis Tech will not be held accountable for missing orders.
Cancellation and Returns Policy:
If you wish to cancel an order, you
You can also return goods you have ordered from us for any reason, within 7 days of receipt for a full refund or exchange. You must notify us by email before returning the goods so we can issue you a reference number. Tennis Tech requests that goods are returned by recorded delivery, or a Certificate of Posting is obtained by the customer, as we cannot accept responsibility for returned items that should go missing.
Upon receipt of the goods we will issue a full refund of the amount paid or an exchange credit as required. The costs of returning goods to Tennis Tech will be borne by the customer, and we reserve the right to charge an £8.00 administration fee, unless the goods are deemed faulty.